Connecting Stores, Stock and Ecommerce for a Growing Retail Chain
ART connected a growing footwear retailer's stores, stock and ecommerce on one platform, making stock transfers 85% faster and increasing online sales by 30%.
The opportunity
A growing footwear retailer had expanded rapidly across more than 100 cities, and its systems had not kept pace. Stores, inventory and ecommerce were disconnected, and stock was managed through manual processes.
As a result, fulfilment was delayed and stock information was often inaccurate, which affected the customer experience.
The transformation
ART agreed priorities with the business first, then delivered one connected retail platform in stages to minimise disruption.
- 01
Stakeholder Discovery and KPIs
ART interviewed IT stakeholders, business leads and store teams, then ran cross-functional design workshops to agree KPIs and integration priorities.
- 02
Retail ERP and Point of Sale
ART used LS Central as the backbone for the retailer's ERP and point of sale.
- 03
Mobile Stock Application
ART delivered a mobile stock application for warehouse transfers, with barcode scanning and offline working.
- 04
Connected Ecommerce, Loyalty and Reporting
ART connected Shopify, the loyalty and voucher services, and reporting through secured APIs, with SQL-based dashboards giving divisional heads real-time data.
Impact
More like this
What are you building next?
Let’s talk about the outcome your business needs.