Reducing Peak-Time Queues for a Food and Lifestyle Retailer
ART helped a food and lifestyle retailer cut peak-hour queue times by 40%, through faster point-of-sale workflows, automated replenishment and shared sales insight.
The opportunity
A food and lifestyle retailer was dealing with long queues at peak times and manual inventory tracking. Its marketing and ecommerce systems were also disconnected from the stores.
Store managers lacked real-time visibility of sales at department level. Decisions on stock, promotions and staffing relied on reports that arrived too late to act on, and fast-moving items could run out before anyone noticed.
The transformation
ART started in the stores, then improved the point of sale, automated replenishment and gave each role its own view of the data.
- 01
Store and Point-of-Sale Audit
ART audited the point-of-sale journey, walked the stores and interviewed divisional managers to define the ideal experience for store associates, managers and buyers.
- 02
Faster Point of Sale
ART deployed LS Central on Microsoft Dynamics 365 Business Central, improved the item-scanning interfaces and designed a queue-buster flow for high-frequency purchases.
- 03
Automated Replenishment
ART configured replenishment rules based on sales trends, supplier lead times and current stock, improving the availability of fast-moving items.
- 04
Role-Based Dashboards
ART built role-based Power BI dashboards covering sales, promotions, stock turnover and margins, bringing marketing and in-store data together across sites.
Impact
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